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TERMS & CONDITIONS


Shipping Policy

We ship via USPS, and FedEx.

Sorry, no APO/FPO shipping.

Shipping rates for USPS First Class are: up to $50 ($5.00), $51-$100 ($7.00), $101-$300 ($10.00), Shipping rates for USPS Priority is a flat rate $8.00.  International shipping (non - US addresses) is $15.00 for USPS First Class. Please email us for rates on merchandise totaling more than $300.00

Additionally, all methods of shipping except for USPS First Class - International include tracking. Insurance and delivery confirmation is required for any order over $100.00.

We fill all in-stock orders as soon as possible. Once your order is ready to ship, a shipping confirmation will be sent to your email.

We cannot be held responsible for damaged, lost, or stolen packages.

We are not responsible for incorrect or partial addresses submitted.


Payments

You may pay by Visa, Master Card, American Express, Discover via PayPal or Stripe. United States funds or European funds only.

We do not accept C.O.D. orders.

All orders are subject to a verification process which may delay shipping.

 


Cancelling An Order

Please recheck your order carefully before finalizing and submitting.


If you need to cancel an order, please email us right away. If it has not been shipped, we most likely will be able to cancel the order and a refund, minus 10% restocking fee of total cost, will be mailed to you. If it has been shipped, please ship back to us (you pay the return shipping), and on receipt, we will refund minus 10% restocking fee of total cost.

 


Warranty and Returns

Qtechknow is known for quality products. If you have any problems with your order, please email us within 7 days.   You must return your merchandise, in new condition, within 14 days of receipt to be eligible for a full refund, site credit, or replacement.  If it is our fault, we will pay the return shipping.  If you just don't like it, you pay the return shipping.  

 

Terms of Sale:

Items available at Qtechknow are subject to change. Qtechknow does not guarantee that the items will remain the same.

All purchases are subject to the limitations and rules of the merchant whose items are purchased. Qtechknow is not responsible for any restrictions or conditions of any merchant.

Qtechknow does not assume responsibility or liability for the actions, products or conduct of any merchant or product.


Backorder Policy

Qtechknow will do its best to update our website for accurate backorder status of items.  We will send an email if you ordered a product without knowing it was backordered, with a number of options. We will not charge you for backordered items until they have shipped.


Sales Tax

Qtechknow will add appropriate sales tax for delivery address.


 Liability Disclaimers and Indemnification

  • Qtechknow products and software are to be used for fun and education.  They are not to be used by children under three years old as they contain many components that may choke a small child if swallowed.  Children older than three must be supervised by a responsible and knowledgeable adult when using our products.  You understand that you are personally responsible for your use or inability to use the products and any information provided by Qtechknow.  You agree to indemnify, defend, and hold harmless Qtechknow from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary, and indirect damages), and reasonable attorneys' fees, resulting from or arising out of your use, misuse, or inability to use the products, the site, the content of this site.
  • Products sold and content (software) available on Qtechknow is not authorized for use in certain applications including, but not limited to, life safety, life support, life sustaining, surgical, human implant, nuclear, or aircraft applications or for any use or application in which the failure of a single component could create a situation in which property damage, personal injury, or death is likely to occur.  You agree to indemnify and defend Qtechknow and the manufacturer of the products against all damages, costs, and expenses that may be incurred, including without limitation, attorney fees and costs relating to any lawsuit or threatened lawsuit arising out of the use of products in unauthorized applications.
  • If you are dissatisfied with the site, the service, the content, or with the terms of use, your sole and exclusive remedy is to discontinue using the site.  You acknowledge, by your use of the site, that your use of the site is at your sole risk.